T h i s I s M y J o b H u n t

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Towson, MD ~25mi Radius

Professional Summary

Strong management is about developing people, not limiting them. Everyone deserves the opportunity to grow, contribute, and succeed. And as my late father often said, “The military doesn’t hire tank drivers—they train them.”

I lead with that philosophy in every role I take on. I am approachable and dependable, with a talent for fostering a positive, collaborative work environment where people feel supported and empowered. I resolve conflicts with fairness and tact, make well-informed decisions with confidence, and maintain a strong record of keeping operations running smoothly and efficiently. I am dedicated to preserving workplace harmony while ensuring business goals are consistently met.

As a highly organized and results-driven Office Manager with 13+ years of experience, I have supported C-level executives, managed office and warehouse operations, and driven cost-saving initiatives through strategic problem-solving and process improvements. My background reflects both operational strength and a people-first leadership style.

I am an open-minded and adaptable professional seeking a position where I can contribute my experience while continuing to learn and grow. I thrive in diverse environments, welcome new perspectives, and approach challenges with creativity and flexibility. My goal is to bring a positive, solution-oriented mindset to a team that values collaboration, innovation, and continuous improvement.

Core Skills and Tools

Management & Operations: Office/Warehouse Management • Procurement & Contract Administration • Vendor Negotiation • Scheduling & Logistics • Budget Optimizations • Inventory Control

Administration: Document Control • Payment Tracking • Inventory Processing • Customer Service Excellence • Team Building & Training • Safety Compliance • Office Tech Aid • 64 WPM • Record Keeping • Event Planning • Billing/Collections

Technology: QuickBooks (Desktop & Online) • SAP Ariba • Coupa • Workday • eVA • Xcelerator • Slack • Microsoft 365 • Website Building • Apple & Android • Windows & macOs • ChatGPT

Machinery: Forklift • 6-Speed Manual Transmission • 22′ Box Truck • Electric & Manual Pallet Jacks • Freight Scales

Certifications: Virginia Notary Public • CPR & AED Certified

Professional Experience

Safety/Jan-San Distribution | Office & Warehouse Manager | Hybrid | Nov. 2012 – March 2026
  • Reduced customer loss by 8% through improved vendor and manufacturer relations.
  • Cut office supply costs by 50% via competitive sourcing and contract negotiations.
  • Decreased uncontrolled payment activity 16% by creating a client payment monitoring system.
  • Oversaw all incoming/outgoing paperwork (invoices, POs, bids, returns, contracts) in QuickBooks.
  • Coordinated with IT and senior leadership to resolve operational disruptions quickly.
  • Adapted sales approach during the pandemic by producing and editing product showcase videos.
  • Scheduled and supervised shipping/receiving to meet strict delivery timelines.
  • Maintained building operations by coordinating repairs and inspections with property management.
  • Implemented safety procedures to minimize workplace incidents.
  • Recruited, onboarded, and trained cross-department staff, providing ongoing professional resources (some of the certificates I completed below).
3PL Medical Logistics | Dispatcher/Customer Service | Remote | July 2023 – July 2024
  • Handled high-volume multi-line calls while reducing customer wait times.
  • Redirected drivers and resolved delivery failures using Xcelerator routing and GPS systems.
  • Served as liaison between 13 pharmacies, 1,500 drivers, and hospice staff across four time zones.
  • Processed and tracked prescription orders and hospice equipment deliveries.
  • Maintained professionalism during sensitive situations (hospitalizations, loss of life).
  • Collaborated with 27 dispatchers nationwide via Microsoft 365 to ensure operational continuity and pristine record keeping.
Substance Abuse Rehabilitation Center | Administrative Assistant II | On-Site | July 2008 – Aug. 2012
  • Streamlined patient charting and urine screening processes with management, improving efficiency.
  • Redesigned outpatient program materials, lowering production costs.
  • Maintained confidentiality with clients at all stages of recovery.
  • Managed records, proofread documents, prepared reports, and handled invoicing.
  • Supported conflict resolution in group therapy settings.
  • Submitted treatment reports to courts, social workers, and related agencies.
  • Provided family support and education/prevention options to involve them in the recovery process.

Languages

Saint Petersburg State University (Russia) Certificate– Russian for Beginners 1-2 Русский язык A1 | 2020–2024

High School Diploma– Level 3 American Sign Language, Level 1 Spanish

Active Learning

Lingvano – Level 7 of 8 American Sign Language

Duolingo – Russian: Section 3 of 4, Spanish: High A1 CEFR

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